Privacy Policy | No Flakers

1. Overview

No Flakers ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information when you use our website, services, and related features.

2. Information We Collect

Usage Data: We collect information about how you interact with the platform, including lobbies you join, chat messages you send (for moderation), and activity timestamps.
Location and Address Data: When you use address and location features, we may cache submitted or selected addresses and related geographic lookup data, such as normalized address text, latitude and longitude, provider identifiers, and lookup metadata. This helps reduce repeated geocoding or API lookups and supports nearby and location-based features.
Device & Browser Data: We may collect basic technical information about your device and browser (such as your operating system and browser version) only as needed to keep the service running and secure. We do not collect full usage or tracking data beyond what is required to operate the site.
Payment Data: If you purchase a subscription or pay for premium features, payment processing is handled by our third-party processor, Helcim. We do not store full payment card details. For more information, see the "Payment Processing" section below.

3. How We Use Your Information

To provide, maintain, and improve our services.
To verify accounts, prevent abuse, and enforce our rules.
To communicate with you about updates, offers, and important notices.
To comply with legal obligations and respond to lawful requests.

4. Payment Processing

When you pay for a subscription or premium feature, payments are processed through Helcim. We do not store your full payment card details on our servers. Payment information is handled and stored by Helcim in accordance with their privacy and security practices.

5. Sharing & Disclosure

We may share your data in limited circumstances, such as with service providers (like payment processors), to comply with legal obligations, or to protect our rights and users.

6. Your Choices

You can access, update, or delete your profile information by logging into your account and editing your profile. Where No Flakers provides saved-address controls, you can remove saved or cached address information associated with your account. When you remove saved address information, the associated user-facing saved address data is removed from your account. This does not necessarily remove provider logs, backups, or system-level operational records. You can also contact us using the details below.

7. Contact Us

If you have questions about this Privacy Policy, please email us at support@noflakers.com.